Shipping Policy
Last update: September 26, 2025
All artworks are produced and shipped directly from the studio of Andrea Benítez in Barcelona, Spain.
Each order is prepared with great care to ensure the highest quality, protection, and authenticity of the piece.
Delivery Times
Domestic and EU shipping: between 10 and 14 business days.
International shipping: between 14 and 21 business days, depending on the destination country.
Delivery times may vary slightly depending on production volume, destination, or customs processing.
Shipping Costs
The shipping cost is included in the purchase price, unless otherwise stated. There are no hidden fees. All orders are shipped with a tracking number for full traceability.
Packaging and Handling
All artworks are shipped framed and securely packed to ensure their protection during transport. Each piece is carefully wrapped using high-resistance materials, corner protectors, and reinforced layers to prevent damage.
Before shipping, each work is personally inspected and sealed at the studio to guarantee it arrives in perfect condition.
Origin of Shipment
All orders are shipped from Barcelona, Spain. In the case of limited editions produced or fulfilled from another region, this will be indicated in the artwork description.
Customs and Import Duties
Orders shipped outside the European Union may be subject to customs duties or import taxes. These charges are the responsibility of the buyer and may vary depending on local regulations.
Transit times may be affected by customs procedures, especially when shipping original or limited edition artworks.
Returns
All artworks are made to order and produced in limited editions, and are therefore considered final sale. Returns are only accepted in the event of damage or an error during shipping.
If your order arrives damaged, please contact andreabenitezdesign@gmail.com within 7 calendar days of delivery, including photos of the packaging and the affected artwork. A replacement or full refund will be arranged where appropriate.
Need Assistance?
For any additional questions or help with your order, please contact andreabenitezdesign@gmail.com.I’ll be happy to assist you personally.